Welcome to MILDEDGE’s Return Policy
At MILDEDGE, we want you to be completely happy with your purchase. If for any reason you’re not satisfied, we’ve got a straightforward and customer-friendly return policy in place. We understand that sometimes things just don’t work out, and we’re here to make the process as smooth as possible.
Our 30-Day Return Window
We offer a 30-day return window from the date of delivery. This means you have 30 days to decide if the item is right for you. If it’s not, no worries! Just follow our easy return process, and we’ll take care of the rest.
Full Refund Policy
If you return an item within the 30-day window, we will provide a 100% full refund to your original payment method. You can expect to see the refund in your account within 3-5 business days after we receive and inspect the returned item. It’s that simple!
Free Returns
We believe in making returns as hassle-free as possible. That’s why we cover the cost of return shipping. All you need to do is print out the return label, pack up the item, and send it back. No hidden fees, no extra charges—just a seamless return experience.
Return Conditions
To ensure a smooth return process, please make sure the item is unused and in its original packaging. For personal-use items like beauty products, we have a strict hygiene policy. These items must be unopened and in their original, sealed packaging to be eligible for return. We take hygiene seriously, and we hope you understand the importance of this policy.
Non-Returnable Items
There are a few items that, due to their nature, cannot be returned. These include:
- Personalized items (e.g., custom-made jewelry, engraved gifts)
- Opened personal-use products (e.g., skincare, makeup, toothbrushes) for hygiene reasons
- Intimate apparel (e.g., underwear, swimwear, lingerie) for hygiene reasons
We hope you understand that these items are final sale to ensure the safety and satisfaction of all our customers.
Step-by-Step Return Process
Returning an item is easy. Just follow these steps:
- Contact Us: Reach out to our customer service team at [email protected]. Let us know which item you’d like to return and the reason for the return. Our team will get back to you within 24 hours with a return authorization number and a pre-paid return label.
- Print the Label: Print out the pre-paid return label provided by our team. Make sure to keep the email for your records.
- Pack the Item: Carefully pack the item in its original packaging. Include all accessories, tags, and any other materials that came with the item. Seal the package securely.
- Attach the Label: Attach the pre-paid return label to the outside of the package. Make sure it’s clearly visible and secure.
- Drop Off the Package: Take the package to your local post office or drop-off point. Keep the receipt for your records until the return is processed.
- Wait for Confirmation: Once we receive and inspect the returned item, we will process your refund within 3-5 business days. You’ll receive a confirmation email once the refund has been issued.
That’s it! We aim to make the return process as easy and stress-free as possible. If you have any questions or concerns, feel free to reach out to our customer service team. We’re here to help!
Return Addresses
Please use the following addresses based on your location:
- France: 10 Rue de la République, Suite 205, Lyon, FR 69001
- Germany: Friedrichstraße 171, Suite 302, Berlin, DE 10117
- Portugal: Avenida da Liberdade, 123, 5º Andar, Suite 10, Lisbon, PT 1269-048
- Italy: Via Monte Rosa 12, Suite 302, Milan, IT 20149
Contact Information
If you need to get in touch with us regarding your return, please use the following address for correspondence:
- Friedrichstraße 170, Suite 402, Berlin, DE 10117
- Email: [email protected]
Thank you for choosing MILDEDGE. We appreciate your business and look forward to serving you again soon!